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FAQ

The profile tab holds a special significance as it is a hub for managing personal and professional information. This section allows you to not only view but also make edits to various details within your profile. It is divided into the following sub-sections:

  • Executive Profile
  • Company Details
  • Company Address

Under the Executive Profile, you can access essential information such as your name and contact details. Additionally, this section lets you update your password, ensuring your account's safe securely.

To make changes to your profile, follow these steps:

  1. Navigate to the 'Account Information' sub-section.
  2. Modify your current First Name.
  3. Modify your Last Name.
  4. Update your current position.
  5. Edit your Phone details.
  6. Once done, click the 'Update' button to save your changes.
The email address associated with your account serves as your login identifier, and as such, it cannot be changed.

To modify your password, follow these steps:

  1. Go to the 'Change Password' sub-section.
  2. Enter your Old Password (your current password).
  3. Create a New Password and enter it.
  4. Re-enter the new password for confirmation.
  5. Click on the 'Change Password' button to proceed.

Additionally, the date of the last password change is also visible beneath the 'Change Password' sub-section.

To modify your company information, follow these steps:

  1. Navigate to the profile section, and within it, click on the 'Company Info' Tab.
  2. Make changes to the existing Company name.
  3. Edit the FDA Registration Number.
  4. Update the current Phone number.
  5. Modify the present Address.
  6. Adjust the previously provided City name as needed.
  7. Update the Company Registration Year accordingly.
  8. Edit the total number of Employees working in the organization.
  9. Make changes to the provided company website.
  10. Edit the existing Overseas Office Address.
  11. Update the information regarding the Person in Charge.
  12. Modify the State name.
  13. Change the Country by selecting a different option from the available ones.
  14. Edit the current Zip Code.
  15. Update the Company Description.
  16. Choose a new profile banner.
  17. Select a new Company Logo.
  18. Click the 'Update' button to confirm and save the changes."
Click on 'View Profile' under the 'Company Details' Tab.

Here's how you can do it: 

  1. Navigate to the profile section and click on the 'Company Address' Tab. 
  2. All listed companies and their contact details are presented within the 'Manage Address' sub-section. 

Here's how you can do it: 

  1. Click on the Action button provided for each listed company. 
  2. Select the Edit Option. 
  3. Adjust the existing Address Type. 
  4. Update the Company name. 
  5. Revise the Email Address. 
  6. Modify the current Phone details. 
  7. Edit the present Address. 
  8. Update the City information as needed. 
  9. Revise the existing State name. 
  10. Adjust the Zip Code accordingly. 
  11. Update the Country name. 
  12. Click on Submit to confirm the changes. 
  13. Alternatively, click Cancel to abort the editing process and return to the listing page.

Follow these steps to delete a listed company:

  1. Click 'Add a new Address' in the 'Manage Address' section.
  2. Choose the appropriate address type.
  3. Enter the Company name.
  4. Add a valid Email address.
  5. Provide the company's phone number.
  6. Enter the accurate address details.
  7. Fill in the city name accordingly.
  8. Specify the State name.
  9. Provide the relevant Zip Code.
  10. Select the appropriate Country.
  11. Click 'Submit' to save the New Address details.
  12. Alternatively, click 'Cancel' to abort the process and return to the 'Manage Address' section.

Follow these steps:

  1. Click on the Action button provided for the specific company.
  2. Select the Delete option.
The listed addresses are clearly labelled within the 'Manage Address' section with their respective 'Address Type.
Yes, they can indeed be the same.
No, the FDA registration number cannot be edited. It remains unchanged even if the ownership of the registered firm changes.
The Company Info encompasses all company details, including the address. On the other hand, the Company Address section exclusively provides various address details for the company, such as the shipping and billing addresses.

My Order

This section compiles a record of all the orders you have placed. It specifically highlights orders for which invoices have been generated.
This section compiles a list of all your orders for which invoices have been generated.
This section displays a list of all Pending Sales Orders. The status field in this section indicates whether the order is currently open.

Credit Application

To add a new credit application, follow these steps:

  1. Click on the 'Credit Application' sub-section located in the sidebar.
  2. Select 'Add Credit Application.'
  3. Fill in the required details accurately.
  4. Click on 'Submit' to finalize.
It pertains to transactions that are exempted from state-level taxation.

Simply upload valid copies of your exemption documents using the provided option.

No, such provisions are not available.
Currently, we accept payments through cheques and electronic fund transfers.
Yes, submitting valid documents is necessary to speed up your payment process. However, providing documents is not mandatory if you choose to proceed regularly.

Payment

This section outlines the payments made concerning the various Purchase Orders listed for the buyer.
No, it is a list of the payments that have been made

Profile

This section enables you to view and edit various profile details.

It includes the following sub-sections:

  • Executive Profile
  • Company Details
  • Company Address
  • Factory Details
  • Company Certificate Structured
  • Company Certificate
  • Business Type
  • Trade Activity
  • Statement Profile
No, it is a list of the payments that have been made

To update your profile, follow these steps:

  1. Go to the 'Account Information' sub-section.
  2. Edit your current First Name.
  3. Modify your Last Name.
  4. Update your current position.
  5. Edit your Phone details.
  6. Click on the 'Update' button.

To update your profile, follow these steps:

  1. Go to the 'Account Information' sub-section.
  2. Edit your current First Name.
  3. Modify your Last Name.
  4. Update your current position.
  5. Edit your Phone details.
  6. Click on the 'Update' button.
This is the email address you used to log in, and as such, cannot be changed.

To change your password, follow these steps:

  1. Navigate to the 'Change Password' Sub-section.
  2. Enter your Old Password (your current password).
  3. Create a New Password and enter it.
  4. Re-enter the new password.
  5. Click on 'Change Password' to proceed.

The last password change date is also displayed below the 'Change Password' Sub-Section.

To update your company information, follow these steps:

  1. Navigate to the profile section and click the 'Company Info' Tab.
  2. Edit the existing Company name.
  3. Revise the FDA Registration Number.
  4. Update the current Phone number.
  5. Modify the current Address.
  6. Adjust the previously provided City name as needed.
  7. Update the Year of Company Registration.
  8. Update the total number of Employees working in the organization.
  9. Edit the provided company website.
  10. Modify the existing Overseas Office Address.
  11. Update the Person in Charge information.
  12. Edit the name of the State.
  13. Change the Country by selecting another option from the available list.
  14. Edit the current Zip Code.
  15. Update the Company Description.
  16. Select a new profile banner.
  17. Choose a new Company Logo.
  18. Click on 'Update' to proceed with the changes.
Simply click on 'View Profile' under the 'Company Details' Tab.

To view the listed company addresses, follow these steps:

  1. Navigate to the profile section and click on the 'Company Address' Tab.
  2. All listed companies and their contact details are presented within the 'Manage Address' sub-section.

Here's how you can edit the details of a listed company address:

  1. Click on the Action button provided for each listed company.
  2. Choose the Edit Option.
  3. Adjust the existing Address Type.
  4. Update the Company name.
  5. Revise the Email Address.
  6. Modify the current Phone details.
  7. Edit the present Address.
  8. Update the City information as needed.
  9. Revise the existing State name.
  10. Adjust the Zip Code accordingly.
  11. Update the Country name.
  12. Click on Submit to save the changes.
  13. Alternatively, click on Cancel to abort the editing process and return to the listing page.

To delete a listed company, follow these steps:

  1. Click on the Action button provided for the specific company.
  2. Select the Delete option.

Here's a step-by-step guide:

  1. Click 'Add a new Address' in the 'Manage Address' section.
  2. Choose the appropriate address type.
  3. Fill in the Company name.
  4. Enter a valid Email.
  5. Provide the company's phone number.
  6. Enter the correct address.
  7. Fill in the City name accordingly.
  8. Specify the State name.
  9. Provide the Zip Code accordingly.
  10. Select a suitable country.
  11. Click 'Submit' to save the new address details.
  12. Alternatively, click 'Cancel' to abort the process and return to the 'Manage Address' section.
Within the 'Manage Address' section, the listed addresses are clearly labelled with their respective 'Address Type.
Yes, they can indeed be the same.
No, the FDA registration number cannot be edited. It remains unchanged even if the ownership of the registered firm changes.
The Company Info encompasses all company details, including the address. On the other hand, the Company Address section exclusively provides various address details for the company, such as the shipping and billing addresses.
You can manage your factory details by clicking on the 'Factory Details' tab and providing accurate information. This information plays a crucial role in helping us understand your profile better and contributes to streamlining the business process.
Certificates marked as 'Published' are accessible to buyers. At the same time, those labelled 'Unpublished' must be published before buyers can view them.

Follow these steps:

  1. Click on the 'Add Certificate' button.
  2. Fill in the required details and provide a valid expiration date.
  3. Click on 'Upload.'
  4. Your certificate will be successfully uploaded.

Here's how:

  • Click on the 'Edit' button under actions.
  • Make the necessary changes.
  • Click on the 'Save Changes' button.
  • Your certificate details will be updated.
This section allows you to choose various specifications and then submit them. This process helps us gain a better understanding of your profile.
This section provides a structured overview of your business activities, including your Company Certificate. It serves to enhance transparency and organization.
This section enables you to oversee and regulate your statement profile. Additionally, you can revise the details and click the 'Update' button to preserve the modifications made.

Product Control

Here's how:

  1. Click on the 'Add Product' sub-tab.
  2. In the 'Product Information' section, complete the necessary details.
  3. Click on 'Create.'
  4. Your new product entry will be successfully created.
This list comprises all the products you are currently supplying. You can easily edit the product details by clicking on the provided 'Edit' action.
Click on the 'Delete' action. This will remove the product from your 'My Products List.'
You can download documents related to the products you are supplying. Documents for other products will not be accessible to you.

Follow these steps:

  1. Choose the product for which you require the documents. You can select multiple products simultaneously.
  2. Click the 'Download Zip' button.

Follow these steps:

  1. Click on the 'Add' button.
  2. In the 'Document Information' section, choose the relevant product from the provided list (supplied by you).
  3. Select the type of QC document.
  4. Provide the necessary details.
  5. Click 'Save.' The chosen QC document will now be associated with the specified product.

To generate a statement for a particular product, follow these steps:

  1. Select the product for which you require the statement and click on it.
  2. Below the product name, you will find a list of related statements.
  3. Now, choose and click on the statement you need.
  4. Your statement will be presented in PDF format, ready for viewing.
  5. You can download or print the statement for future reference.

This sub-tab is designed to assist you in managing your warehouses effectively.

To Add a Warehouse:

  1. Click on the 'Add Warehouse' button.
  2. Enter the name of the new warehouse (typically, the city where the warehouse is located).
  3. Provide the accurate address for the mentioned warehouse.
  4. Click on 'Add.'

The new warehouse will be seamlessly added to your existing list of warehouses.

To Edit:

  1. Click the 'Edit' button for the specific warehouse you wish to modify.
  2. Edit the necessary details.
  3. Click on 'Save Changes' to update the information.

To Delete:

  1. Click the 'Delete' button for the warehouse you want to remove.
  2. Confirm by selecting 'OK' in the pop-up window.

This action will result in the deletion of the chosen warehouse.

It lists pending orders, providing information about their due dates and current statuses.

This section comprises a list of all purchase orders for which payments are either made to you or are scheduled to be made.
This section displays all the details of outbound orders corresponding to the associated purchase orders.

SIDI Document

It stands for 'Standardized Information on Dietary Ingredients'.
This section facilitates viewing various SIDI (Self-Declared Identity) Documents for both the Botanical and Non-botanical categories.
No.
While the decision ultimately rests with the buyer, it is advisable to do so.

Account Benefits

Here are several compelling reasons to consider:

  • We boast a network of over 5,000 pre-qualified registered members.
  • Our platform features listings for more than 500 ingredients.
  • With a reorder rate of over 70%, our customers trust us to return for more.
  • Every month, we witness an influx of about 100 new registrations.
  • We connect with an average of 50+ new buyers each month.
  • Our platform garners a substantial 25,000+ page views monthly.

Here are some key benefits you can enjoy by creating a seller account with us:

  • Comprehensive Ingredient Listings: We provide detailed listings for each ingredient you offer.
  • Convenient Warehousing: Your products are securely stored in our USA warehouse, ensuring next-day shipping upon order receipt.
  • Dedicated Account Manager: A dedicated account manager will support you in achieving successful product sales.
  • Expert Marketing Support: Our skilled marketing team offers free promotion and marketing services for your products.
  • Responsive Customer Support: You'll receive timely and dedicated customer support to address your needs.

We offer a comprehensive array of impactful marketing strategies:

  • SEO optimization across all pages
  • Distribution of emails to over 5,000 potential customers
  • Crafting of engaging email templates and content
  • Creation of eye-catching social media banners
  • Development of informative infographics
  • In-depth analysis of demographics
  • Enhancement of brand visibility
  • Conducting consumer research
  • Providing guest posting opportunities on our website
  • Showcasing your latest products in our weekly client newsletters.

Onboarding

  1. Agree to our initial Terms and Conditions.
  2. Please fill out and submit our vendor questionnaire.
  3. Once all documents are verified, we recommend that the seller ship products to our Canada warehouse.
  4. The seller must sign an Agreement with us, after which we will provide Green Jeeva seller account credentials.
  5. Ship products to our warehouse. Upon the products' arrival in the Canada, the seller can commence selling with us.
No, no charges are associated with being a seller on Green Jeeva. You can list your products on our website free of cost.
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Green Jeeva Canada Inc. is an accredited nutraceutical and dietary ingredient supplier that brings affordability and sustainability to the supply chain.

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